MTB MFA Privacy Policy

This Mutual Trust BANK Ltd. MFA Privacy Policy (“Policy”) applies to users of MTB MFA (“App.”). The term “MTB”, “Bank” or “we”, “us” or “our(s)” in the MTB MFA application we own and control and in this Policy refers to Mutual Trust Bank Limited. This application is only intended for the use by MTB employees and trusted partners of MTB. Mutual Trust Bank Limited is strongly committed to protecting the privacy of its users and has taken all necessary and reasonable measures to safeguard the confidentiality of any information that is transmitted through MTB MFA app. This online privacy policy explains how we protect the user’s information when you use this MTB MFA application. Through the MTB MFA app, only registered users can generate the token for authentication to access MTB owned devices or applications that contains the feature for the Two Factor authentication.

As you review this MTB MFA Privacy Policy, here are a few general principles to keep in mind 1. Policy Agreement By downloading MTB MFA on your mobile device, you confirm your affirmative consent to all the terms of this Policy detailed below and comply with any other security procedures that we may establish from time to time. 2. Collection and usage of user Information Information that we may collect about you through application includes information that you voluntarily disclose and the permission such as access to camera, location and access to local drive etc. In addition to the personal information, we may collect certain information about your use of our online services. For example, we may capture the IP address of the device you use to connect to the online service, the type of operating system and browser you use, and information about the site you came from, the parts of our online service you access, and the site you visit next. We may also use cookies, web beacons or other technologies to collect and store other information about your visit to, or use of, our online services. In addition, we may later associate the usage and other information we collect online with personal information about you. 3. MTB MFA Service When you interact with us through MTB MFA, we may collect information such as unique device identifiers for your mobile device, your screen resolution and other device settings, information about your location, and analytical information. 4. Location Tracking There may be certain information transmitted to us regarding your location when you request information through applications on your mobile device, such as your physical location while accessing the App. Location Data we collect from your mobile device will assist us in mitigating against any potential breaches or unauthorized access to user information.

5. Data Reservation Our operational systems will store user-provided data for as long as you use the related feature of the Mobile Application. Please note that some or all of the user-provided data may be required in order for the Mobile MFA Application to function properly, and we may be required by law to retain certain information. 6. Updating Your Information You may be able to review and update your account information though the App. 7. Security Measures  Protecting the confidentiality of your information is very important to us. We have established appropriate physical, electronic, and procedural safeguards to protect information we collect from or about our users. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Mobile Application. These safeguards are regularly reviewed to protect against unauthorized access, disclosure and improper use of your information and to maintain the accuracy and integrity of that information.  User IDs and Passcodes are used to help safeguard against unauthorized access to your information. As always, we strongly encourage you to assist us in that effort by not sharing your MTB MFA token and Passcodes with anyone.  We take reasonable security measures to help protect your information, both during transmission and once we receive it. However, no method of electronic transmission or method of electronic storage is fully secure. 8. Consent to Transfer If you are located outside of the Bangladesh, please be aware that information we collect through the App will be transferred to and processed in Bangladesh. By using the App or providing us with any information, you fully understand and unambiguously consent to this transfer, processing and storage of your information in Bangladesh. 9. Privacy for Children Under 13 We do not preserve information from children under 13 without parental consent. If you are under the age of 13, please do not provide personally identifiable information (PII) of any kind. 10. Concerns If you have any questions about this Policy or our privacy practices you may submit your queries following the below URL https://www.mutualtrustbank.com/about-us/customer-complaint-lodgement/ 11. Policy Updates and Effective Date This Policy is subject to change and any changes to this Policy will become effective after getting the application published on play store. Your use of the application following these changes means you accept the revised Policy.